Grievance & Complaint Resolution
At Motorcycling South Australia, we are committed to fostering a safe, respectful, and inclusive environment for all members, officials, volunteers, employees, and participants.
We recognise that issues can sometimes arise within our sport that may leave individuals feeling concerned or aggrieved. A grievance may relate to any action, behaviour, decision, or failure to act that you believe has adversely affected you or been unfair, inappropriate, discriminatory, harassing, or bullying in nature.
General Feedback
If you would simply like to provide feedback, suggestions, or general comments, please complete the form below:
Motorcycling SA is committed to handling complaints fairly, respectfully, transparently, and impartially.
You can access the relevant policy below:
Your Options If You Have a Grievance
If you have a concern or grievance, there are several pathways available depending on the nature of the matter.
1. Resolve the Matter Informally
Where appropriate, you may choose to speak directly with the person involved. In some situations, individuals may be unaware of the impact their behaviour, actions, or decisions have had, and an informal conversation may help resolve the matter quickly and respectfully.
However, informal resolution may not always be appropriate, particularly where you do not feel comfortable approaching the individual directly.
2. Speak With Your Club President
If you do not wish to address the matter directly, you may raise the issue with your Club President.
The Club President may:
- discuss the matter informally with the parties involved,
- assist in resolving the issue locally, or
- determine that the matter should proceed through a more formal process.
3. Lodge a Formal Complaint With Motorcycling SA
If the matter cannot be resolved informally, or it is not appropriate to involve the club, you may lodge a formal complaint with Motorcycling SA.
What Happens After You Submit a Complaint?
Once a complaint is received, Motorcycling SA may:
- contact you to clarify details,
- discuss the available resolution options,
- seek further information where required, and/or
- attempt informal resolution where appropriate.
Informal resolution may include facilitated discussions or mediation assistance provided by Motorcycling SA acting as an impartial party.
Not sure which complaint process applies? Motorcycling SA can assist in directing you to the appropriate pathway.
Complaint Pathways
Depending on the nature of the complaint, matters may be managed under one of the following pathways.
National Integrity Framework (NIF) Complaints
Complaints relating to National Integrity Framework policies must be lodged directly with Sport Integrity Australia.
These matters are independently managed by Sport Integrity Australia and are not administered by Motorcycling SA or Motorcycling Australia.
Examples may include:
- discrimination,
- bullying,
- harassment,
- child safeguarding concerns,
- member protection matters, and
- other integrity-related complaints.
Sport Integrity Australia Complaint Form – [Insert Link]
Non-NIF Complaints
Complaints and disputes that fall outside the National Integrity Framework are managed under the Motorcycling Australia Non-NIF Dispute and Complaint Resolution Policy.
Examples may include:
- appeals relating to Steward decisions under the GCRs,
- complaints under the Motorcycling Australia Social Media Policy, and
- other operational or competition-related disputes.
These matters are administered by the Motorcycling Australia Complaints Manager.
To lodge a Non-NIF complaint, you must complete a Notice of Dispute and submit it to Motorcycling Australia.
Please note: Appeals relating to a Steward’s determination under the GCRs may incur an application fee payable to Motorcycling Australia
Confidentiality
Motorcycling SA will handle complaints as confidentially as possible. However, in order to properly assess and resolve a matter, relevant information may need to be shared with the parties involved or appropriate external organisations.
All parties involved in the complaint process are expected to communicate respectfully and cooperate in good faith throughout the process.
Important Information
If there is an immediate risk to the safety or wellbeing of any person, please contact emergency services or the appropriate authorities.
If you do not wish to seek assistance from Motorcycling SA, you may choose to escalate your complaint directly through the relevant pathway outlined above.